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What is ITIL?

What is ITIL? Introduction and Benefits of ITIL

ITIL is considered the most commonly used method for IT Service Management worldwide.В  This offers a sensible, no-nonsense framework regarding identifying, planning, delivering and supporting IT services for the organization/business enterprise.

What is ITIL? : Introduction and Advantages
Information Technology Infrastructure Library (ITIL) promotes that IT services have to be in-line towards the requirements of your business/organization as well as underpin the particular central business processes. It offers a superior recommendations to help organizations/companies/businesses about how to utilize IT in the form of a instrument that will improve business change, transformation as well as business progress.В  The obvious key aspect here is that the organization’s staffs must know inside out what is ITIL.

What is ITIL best practices?
The ITIL’s most effective practices are presently outlined inside five core publications that provide an organized and professional method of the control over IT services, allowing companies to provide suitable services as well as consistently guarantee these are achieving business goals along with providing value.

The five primary publications map the whole ITIL Service Lifecycle, starting with the particular identification of customer needs as well as drivers of IT expectations, right through to the design and execution of the service towards operations and lastly, to the monitoring and enhancement stage for the service.

Implementing ITIL will offer customers an enormous selection of advantages including:

  • enhanced IT services
  • reduced costs
  • much better customer care (i.e customer satisfaction) by using a much more specialized method of service delivery
  • considerably improved work productivity
  • superior utilization of expertise as well as knowledge
  • better delivery of 3rd party service.

ITIL continues to be put into practice by a large number of enterprises throughout the world, including NASA, the united kingdom National Health Service (NHS), HSBC financial institution and Walt disney.В  ITIL is furthermore backed up by high quality services coming from a massive amount of vendors which includes examination/evaluation institutions, certified training companies and consultancies, software and tool vendors and widely recognized service providers along the lines of IBM, Telefonica, Hewlett Packard as well as British telecom (BT).

An extensive credentials scheme offering a number of training programs along with certifications continues to be formulated around the guidance.В  This scheme will help companies in order to successfully carry out ITIL, becoming successful through making certain staff possess the appropriate understanding, expertise together with techniques, but most importantly, assuring the whole organization is utilizing a standard language and therefore are fully committed to the process. I will once again say this, the key fundamental here is for the organization’s staffs to know what is ITIL so the full benefit can be reap by the company.

What is ITIL and it's benefits?

What is ITIL and how can it fix IT services

ITIL Best Practices furthermore underpin the principles concerning ISO/IEC 20000 (formerly BS15000), the International Service Management Standard meant for organizational accreditation coupled with compliance. Organizations can therefore apply ITIL to attain organizational certification.

By no means this post is a comprehensive guide of ITIL but it certainly give you an idea what is ITIL.

Difference between Event Management and Incident Management

What is the difference between Event and Incident Management? Most of the time, whenever I attend ITIL seminars or ITIL exam courses (specially the ones that touch based with Event and Incident Management), this is one of the questions that were most … [Continue reading]

Tips for ITIL Framework Implementation

Is your organization planning to jump on board the ITIL bandwagon? And you have been fortunate to be one of the key person to implement ITIL. Well, lucky you! You are in for a good ride. Here are a few things that based on my experience in the … [Continue reading]

The Rewards of Being an ITIL Professional

I have been doing ITIL based jobs for 8 years now. In so doing, I would like to share impart to other ITIL professionals my work experience and in the process, hopefully be able to help those of you who will read my blog. Be it on a small or in … [Continue reading]